Balcony is a Vioozer Inc. Trademark.
Last Revised: May 1st, 2018
The Balcony platform, services and content can be accessed via websites, White labeled Mobile Applications and SDK integration into Hosting Applications (the ‘Hosting Application’).
The hosting application, its subsidiaries and affiliates ("Company" “we” or "us") and Vioozer Inc. collectively (the “Provider”, “Providers”, “Balcony”, “Balcony.io”, “Vioozer“, “Company”), respect the privacy of the visitors and/or users of its Site (available at www.balcony.io) and App (“User” or “you”), and is committed to protect the personal information that its Users share with it.
We believe that you have a right to know our practices regarding the information we may collect and use when you visit and/or use our Site and/or App.
1. Your Consent (PLEASE READ CAREFULLY!)
FOR AVOIDANCE OF DOUBT, YOU HEREBY CONSENT TO THE COLLECTION (E.G. IN THE COMPANY'S DATABASE), PROCESSING, TRANSFER AND USE OF YOUR PERSONAL INFORMATION. YOU ALSO ACKNOWLEDGE AND CONFIRM THAT YOU ARE NOT REQUIRED TO PROVIDE THE HOSTING APPLICATION OR BALCONY WITH YOUR PERSONAL INFORMATION AND THAT SUCH INFORMATION IS VOLUNTARILY PROVIDED TO THE HOSTING APPLICATION OR TO BALCONY.
2. Which information we may collect on our Users?
We may collect two types of data and information from our Users:
The first type of information is non-identifiable and anonymous information (“Non-personal Information”). We are not aware of the identity of the User from whom we have collected the Non-personal Information. Non-Personal Information is any unconcealed information which does not enable identification of an individual User, and which is available to us while such User is entering and/or using the Site and/or App and/or installs the App. Non-personal Information which is being gathered consists of technical information, behavioral information and aggregated information, and may contain, among other things, the activity of the User on the Site and/or App, type of operating system, the type of the User's mobile device and its operating system and version, the User's mobile device's mode of operation and acceleration data, User's 'click-stream' on the Site and/or App, type of browser and keyboard language, the hardware specifications of such device (including screen resolution) as well as other settings (e.g. ringer mode off/on, screen mode off/on, "do not disturb", etc.), the type of current connectivity, time spent on various screens of the App and/or Site, anonymous analysis of texts (reports and replies) as well as their time and current location and connectivity behavior (e.g. wifi, Bluetooth), etc.
For the avoidance of doubt, the User's reports and replies which are generated by using our Service (including without limitation, texts, photos, videos or other expressions) will be deemed Non-Personal Information. The User hereby agrees that any content which will be displayed by him/her in connection with his/her requests and/or replies shall not include identifiable, confidential and/or private information and the User shall have no expectation of privacy or confidentiality with respect to such information.
Without derogating from the generality of the foregoing, to the extent that such information will include any information which may be deemed as personal information under any applicable law, you hereby agree that such information will be shared with other Users. It is your responsibility to obtain any and all consents required under any applicable laws, regarding the displaying of any personal information of others which may be part of your reports and/or replies, and to adhere to any applicable laws regarding such information. The Hosting Application or Balcony has no control over such information and disclaims all liability in this regard. You acknowledge and agree that you are solely responsible for sharing such information and/or other's information and that you are doing so at your own risk.
The second type of information is individually identifiable information (“Personal Information”). This information may identify an individual or may be of a private and/or sensitive nature.
Users of the Site and/or App automatically provide their IP address (or UDID, as applicable) mainly for enhancing the User’s experience and for geo-location and security purposes as further detailed below.
Users who are interested in receiving more information from Balcony may be requested to provide the following details via the Registration Form on the Site: full name, e-mail address and contact information.
Use of the Service may generate Personal Information, including without limitation: current location, favorite locations, locations of interest where the Service was generated and/or provided; the nature, content (including search terms), time and location of the information requests or replies.
Tokens and/or other keys enabling us to provide the Service, including without limitation eventual social network tokens, push-notification credentials and third party API keys.
In addition, Personal Information which is being gathered consists of any personal details provided consciously and voluntarily by the User, including without limitation, within the scope of the User Generated Content or from the details the Users provide in the Contact Form and/or message box on the Site and/or App (which may include the User's e-mail address and the question he/she would like to submit).
For avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.
3. How Do We Collect Information on Our Users?
There are two main methods we use:
- We collect information through your entry, connection, installation, access and/or use of the App and/or Site. In other words, when you are using the Service we are aware of it and may gather, collect and store the information relating to such usage, either independently or through the help of the Hosting Application and/or other third-party service providers as detailed below.
- We collect information which you provide us voluntarily. For example, we collect Personal information which you voluntarily provide when you open an Account and/or fill in the Contact Form and/or submit a question or report on the Site.
4. What are the Purposes of the Collection of Information?
Non-personal Information is collected in order to:
- Use it for statistical and research purposes and for customization and improvement of our Service.
- Improve our metrics and the quality of the Service and gather statistics for commercial purposes and in order to enhance the User's experience.
Personal Information is collected in order to:
- Determine geolocation information from which the User's mobile device or computer is connected to the Internet in order to render the Service (i.e. for the purpose of matching requests for information or alerts with the applicable user who may be able to reply), as well as in order to safeguard our Service.
- Improve the quality of the Service by formulating, customizing and enhancing the User's experience.
- Send push notifications to the User's device after the User agreed to accept push notifications. Users can deactivate push notifications by changing the notification settings in accordance with the instructions of the operating system running on the Users’ device
- Enable current and future commercial related services.
- Be able to reply to the User's questions and concerns which were sent by him/her to the support center.
- Be able to inform you regarding our products and services which may interest you, and to send to you other marketing material, transmitted to you through the contact information you provided us.
- Verify the User's identity when he/she signs in to the Service, as well as verifying User's identity for the purpose of dealing with inappropriate interactions of User and/or fraudulent use of our Service.
5. Sharing Information with Third Parties
For avoidance of doubt, the Providers may transfer and disclose Non-personal Information to third parties at their own discretion. It is hereby clarified that the Providers will share the Personal Information in an anonymous and/or aggregated manner (without the User's identity) with third parties for the following purposes: (i) to provide and improve the Services, for example, matching between User's information requests and potential repliers – the requests and replies are public and may be presented to all Users anonymously; (ii) to enable the transfer of anonymous information for commercial purposes, for example, to our authorized service providers (advertisers, vendors, etc.); and (iii) to display the requests and/or replies on the Site and/or social media platforms.
The Service includes a sharing feature allowing Users to share their Personal Information with others through social networks (e.g. Facebook, Twitter, etc.) or internally. The Providers are not responsible for interactions of Users who engage with each other on the Service, and is not liable for any damage that may result from such engagement. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR SHARING YOUR PERSONAL INFORMATION WITH THIRD PARTIES, INCLUDING OTHER USERS, AND THAT YOU ARE DOING SO AT YOUR OWN RISK.
IT IS HEREBY AGREED THAT THE Providers WILL NOT BE LIABLE FOR ANY DAMAGE OR LOSS INCURRED TO YOU OR ANY THIRD PARTY AS A RESULT OF OR IN CONNECTION WITH ANY CONTENT (INCLUDING WITHOUT LIMITATION INAPPROPRIATE CONTENT) UPLOADED AND/OR DISPLAYED BY THE USERS VIA THE USE OF THE SERVICE.
6. Deletion or Modification of Personal Information
If for any reason you wish to delete or modify your Personal Information, you can send us an e-mail of your request to the email address which appears on the Site and/or App and we will make reasonable efforts to modify or delete any such Personal Information pursuant to any applicable privacy laws. Note that unless you instruct us otherwise we may retain and use your Personal Information after termination of your Account, for as long as reasonably required for the purposes for which such Personal Information was collected, including without limitation, in order to comply with our legal or business requirements or obligations, to resolve disputes, to enforce our Terms and/or to enable the User to reinstate his/her Account, all as permitted under any applicable privacy laws.
Aggregate and/or anonymous information derived from your Account and/or use of the Service may remain on the Providers servers indefinitely.
The Site and App are intended for Users over the age of thirteen (13). Therefore, the Provider does not intend and does not knowingly collect Personal Information from children under the age of thirteen (13) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of thirteen (13) are not using the Service. If we learn that we collected Personal Information from children under the age of thirteen (13) we will delete that information as quickly as possible. Please contact THE HOSTING APPLICATION at the email address which appears on the Site and/or App if you have reasons to suspect that THE HOSTING APPLICATION collected Personal Information from children under the age of thirteen (13) and will delete that information as quickly as possible. It is hereby clarified that the User Generated Content may include information regarding children under the age of thirteen (13) only in the event that the legal guardian of such child has agreed to such inclusion, all as required under any applicable laws.
We take reasonable measures to maintain the security and integrity of our Site and/or App and User information and prevent unauthorized access to it or use thereof through generally accepted industry standard technologies and internal procedures. The User Information is hosted on top tier web servers (e.g. Amazon). Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use of your Personal Information will never occur. Providers SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING OR OTHER SECURITY INTRUSIONS OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION INCLUDED IN THE USER GENERATED CONTENT.
9. Third Party Service Providers
10. Links to Third Party Websites
11. Cookies and Local Storage.
12. Direct Marketing and Advertisements
Direct Marketing: You hereby agree that the Providers may use your contact details you provided us with for the purpose of informing you regarding our products and services which may interest you, and to send to you other marketing materials, transmitted to the e-mail address you have provided. You may withdraw your consent via sending a written notice to the Hosting Applications to the email address which appears on the Site or App or alternatively following the instructions for removing yourself from the mailing list which are available in the e-mail transmitted to you.
All the information contained in such advertisements and commercials belongs solely to the advertisers and the Company makes no warranties or representations in respect of such, whether or not the Company has control over such advertisements or commercials and these are provided on an "AS IS" basis. In any event, the Company will not be liable for any damage or loss incurred to you as a result of or in connection with such advertisements or commercials. The Company, advertisers and/or related third-parties may be entitled to certain shares of the earnings for such advertisements and/or commercials. You agree, acknowledge and consent that no right, title or interest is or shall be granted to you in any way with respect to any revenue share whatsoever in relation thereto.
13. California Privacy Rights
California Civil Code Section 1798.83 permits residents of California to request certain details about what personal information regarding such residents a company shares with other companies for such other companies’ independent and direct marketing purposes. We do not share your Personal Information with other companies for their independent and direct marketing purposes.
15. Got any Questions?