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Balcony Labs, Inc. (the “Provider”, “Providers”, “Balcony”, “Balcony.io”, “Balcony Labs, Inc.“, “Vioozer Inc”, “Company”) and, when applicable, THE HOSTING APPLICATION, its subsidiaries and affiliates, (collectively the "Company" “we” or "us"), respect the privacy of the visitors and/or users of its services (including but not limited to website, web dashboard, mobile Apps, widgets and SDKs) (“User” or “you”), and is committed to protect the personal information that its Users share with it.
We believe that you have a right to know our practices regarding the information we may collect and use when you visit and/or use our Site and/or Services.
Our principles for protecting your data
1. Your consent (PLEASE READ CAREFULLY!)
2. Which information we may collect on our Users?
3. How Do We Collect Information on Our Users?
There are two main methods we use: We collect information through your entry, connection, installation, access and/or use of the Service and/or Site. In other words, when you are using the Service we are aware of it and may gather, collect and store the information relating to such usage either independently and/or through other third-party service providers as detailed below.We collect information which you provide us voluntarily. For example, we collect Personal information which you voluntarily provide when you open an Account and/or fill in the Contact Form and/or submit a question on the Site. We may gather, collect and store the Personal Information either independently or through the help of other authorized third-party service providers as detailed below.
4. What are the Purposes of the Collection of Information?
Non-personal Information is collected in order to: Use it for statistical and research purposes and for customization and improvement of our Service. Improve our metrics and the quality of the Service and gather statistics in order to enhance the User's experience. Provide the Service Personal Information is collected in order to: Enable current and future commercial related services.Improve the quality of the Service by formulating, customizing and enhancing the User's experience.Send push notifications to the User's device after the User agreed to accept push notifications. Users can deactivate push notifications by changing the notification settings in accordance with the instructions of the operating system running on the Users’ device Verify the User's identity when he/she signs in to the Service, as well as verifying User's identity for the purpose of dealing with inappropriate interactions of User and/or fraudulent use of our Service. Be able to reply to the User's questions and concerns which were sent by him/her to the support center. Be able to inform you regarding our products and services which may interest you, transmitted to you through the contact information you provided us. Determine geolocation information from which the User's mobile device or computer is connected to the Internet in order to render the Service (i.e. for the purpose of matching messages made by one service Users, whether on mobile apps, websites, or any other device or method to access the service, with one or more other applicable users), as well as in order to safeguard our Service.
5. Sharing Information with Third Parties
6. Deletion or Modification of Personal Information
If for any reason you wish to delete or modify your Personal Information, you can send us an e-mail to: email@example.com with your request and we will make reasonable efforts to modify or delete any such Personal Information pursuant to any applicable privacy laws. Note that unless you instruct us otherwise we may retain and use your Personal Information after termination of your Account, for as long as reasonably required for the purposes for which such Personal Information was collected, including without limitation, in order to comply with our legal or business requirements or obligations, to resolve disputes, to enforce our Terms and/or to enable the User to reinstate his/her Account, all as permitted under any applicable privacy laws.Aggregate and/or anonymous information derived from your Account and/or use of the Service may remain on the PROVIDERS servers indefinitely.
The Site and Service are intended for Users over the age of thirteen (13). Therefore, the PROVIDER does not intend and does not knowingly collect Personal Information from children under the age of thirteen (13) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of thirteen (13) are not using the Service. If we learn that we collected Personal Information from children under the age of thirteen (13) we will delete that information as quickly as possible. Please contact THE HOSTING APPLICATION at the email address which appears on the Site and/or App if you have reasons to suspect that THE HOSTING APPLICATION collected Personal Information from children under the age of thirteen (13) and will delete that information as quickly as possible. It is hereby clarified that the User Generated Content may include information regarding children under the age of thirteen (13) only in the event that the legal guardian of such child has agreed to such inclusion, all as required under any applicable laws.
We take reasonable measures to maintain the security and integrity of our Site and/or Service and User information and geo-location data prevent unauthorized access to it or use thereof through generally accepted industry standard technologies and internal procedures. The User Information is hosted on top tier web servers (e.g. Amazon). Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use of your Personal Information will never occur. PROVIDERS SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING OR OTHER SECURITY INTRUSIONS OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION INCLUDED IN THE USER GENERATED CONTENT.
9. Data Security
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the website.
10. Third Party Service Providers
11. Links to Third Party Websites
12. Cookies and Local Storage
13. Direct Marketing and Advertisements
Direct Marketing: You hereby agree that the PROVIDERS may use your contact details you provided us with for the purpose of informing you regarding our products and services which may interest you, and to send to you other marketing materials, transmitted to the e-mail address you have provided. You may withdraw your consent via sending a written notice to firstname.lastname@example.org or alternatively following the instructions for removing yourself from the mailing list which are available in the e-mail transmitted.
14. Legal Basis for Processing your Personal Information (EEA individuals Only).
If you are a visitor from the European Economic Area (EEA), our legal basis for processing your personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only when you opt in, and/or where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to process personal information about you to protect your vital interests or those of another person.If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our website and/or Service and communicate with you as necessary to provide our products and services to you and for our legitimate commercial interest. These legitimate interests include, for example, responding to your queries, improving our platform, undertaking marketing, or detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at email@example.com.
15. Rights of Individuals in the EEA
If you are a resident of the EEA, you also have the right to:Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:If you want us to establish the data’s accuracy.Where our use of the data is unlawful, but you do not want us to erase it.Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.If you wish to exercise any of the rights set out above, you can do so at any time by contacting us at firstname.lastname@example.org..You will not have to pay a fee to access your personal data or to exercise any of the other rights described above, however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Also, for general users on our website, you can email us at email@example.com.
16. California Privacy Rights
California Civil Code Section 1798.83 permits residents of California to request certain details about what personal information regarding such residents a company shares with other companies for such other companies’ independent and direct marketing purposes. While we DO NOT share your Personal Information with other companies for their independent and direct marketing purposes, you may contact us about specific pieces of personal information. To make such a request, please send an e-mail to firstname.lastname@example.org or write us at: Balcony Labs, Inc., 440 N Wolfe Rd, Sunnyvale, CA 94085., Attn: General Counsel.
17. Your Nevada Privacy Rights
Balcony is not an “operator” under Nevada state law as we don’t sell or license personal information to anyone. However, in accordance with Nevada Senate Bill 220, if you are a Nevada consumer then you may specifically opt-out from the sale of any of their personal information in the future. To make such a request, please send an e-mail to email@example.com or write us at: Balcony Labs, Inc., 440 N Wolfe Rd, Sunnyvale, CA 94085., Attn: General Counsel.
18. Future Business Transactions
As we continue to develop our business, we might undergo a change of ownership such as a merger and/or a sale of all or substantially all our stock or assets. In such transactions, user information, including customer data, generally is one of the transferred business assets. By submitting information on the website, through data import, or any other means, you acknowledge that such data may be transferred to such parties in these circumstances. However, any party purchasing our assets will be subject to an obligation to maintain the integrity of your information. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of user information, as well as any choices you may have regarding your information.
Balcony Labs Inc.
440 N Wolfe Rd
Sunnyvale, CA 94085
The data controller of your personal information is Balcony Labs Inc.